We want you to feel confident in every Maxout purchase. If the fit isn’t right or you’ve changed your mind, you can request a return or size exchange within 7 days of delivery.
Return Eligibility
Your product will be eligible for return or exchange if:
- The request is raised within 7 days of delivery.
- The product is unused, unworn and unwashed.
- All original tags and packaging are intact.
- The product is free from stains, odour, damage or alteration.
- You have the order details or valid proof of purchase.
Products that do not meet these conditions may not be accepted.
How to Request a Return or Exchange
- Contact our customer support team through the Contact Us page.
- Share your order number, product name and reason for the request.
- For a damaged or incorrect product, attach clear photos or an unboxing video.
- Our team will review your request and provide the next steps.
Please do not send any product back without confirmation from our support team.
Size Exchanges
Ordered the wrong size? You may request an exchange within 7 days of delivery.
Exchanges are subject to product and size availability. If your preferred size is unavailable, you may choose another eligible product or request a refund as applicable.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery.
Please share clear photographs and an unboxing video showing the product, packaging and shipping label. Once verified, we will arrange a replacement or suitable resolution at no additional cost.
Non-Returnable Items
Returns or exchanges may not be accepted for:
- Products that have been worn, washed or altered
- Items without their original tags or packaging
- Products damaged after delivery
- Items purchased from Amazon or Flipkart
- Items marked as final sale or non-returnable
- Requests submitted after the 7-day return period
Orders purchased through Amazon or Flipkart must be returned directly through the respective marketplace.
Refunds
Once the returned product is received and passes our quality inspection, your refund will be approved.
Approved refunds will be processed within 5–7 business days through the original payment method. The time taken for the amount to appear may vary depending on your bank or payment provider.
Original shipping charges and applicable return-shipping charges may be non-refundable unless the product received was damaged, defective or incorrect.
Order Cancellation
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process after delivery.
Need Help?
Our customer support team is here to help with returns, exchanges, sizing and order-related questions.